Delivery

Shipping costs for all purchases will be calculated at the checkout.

 

SISA ships from Sydney, Australia via our trusted partners Australia Post and DHL Express. After your order has been processed, you will receive an email with tracking details for your package.

 

Please allow 1 - 3 business days for your order to be dispatched. For Ready-to-Wear garments, this timeframe begins from the date of purchase. For Made-to-Order garments, this timeframe begins from the date production is completed.

 

SISA does not currently deliver to the United States or Russia.

Delivery Cost & Timeframe

Australia

·       1 - 2 Business Days:  $15.00 AUD express shipping within Australia

 

·       2 - 5 Business Days:  $10.00 AUD standard shipping within Australia

·       1 - 2 Business Days:  $15.00 AUD express shipping within Australia

 

·       2 - 5 Business Days:  $10.00 AUD standard shipping within Australia

New Zealand

·       2 - 5 Business Days:  $50.00 AUD shipping within New Zealand

International

·      4 - 12 Business Days:  $90.00 AUD shipping on orders outside of New Zealand and Australia

Ready-to-Wear Returns

SISA accepts returns on full priced Ready-to-Wear items for a credit or refund. 

 

Please contact our Customer Care team hello@si-sa-store.com within 14 days of receiving your order to request a return. 

 

Returns must be shipped within 7 days of authorisation and must be: 

·       Unworn and in original condition

·       Tags attached

·       Fit for resale

 

Return Shipping Costs

SISA does not cover shipping, duties, taxes or custom fees associated with return parcels. These charges remain the responsibility of the customer.

 

Ready-to-Wear Refunds

Refunds are reversed onto the original form of payment. Depending on your credit card provider, refunds may take 3 - 10 business days to appear on your bank statement. 

 

Ready-to-Wear Credit Notes

Credit Notes are valid for 1 year from the date of return.  

 

Ready-to-Wear Faulty Items
Please contact our Customer Care team at hello@si-sa-store.com to notify us of any issue and we will work with you to resolve it as soon as possible.  SISA will cover return shipping costs in this scenario.

 

Ready-to-Wear Cancellations

If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note orders that have already been shipped and/or entered the production process cannot be cancelled. 

Made-to-Order Alterations

 

Our craft is meticulously guided by fit and so it is important to us that you are satisfied with the way our garments falls on your body. 

 

If your made-to-order garment requires a small fitting adjustment, such as a shortened hem, we are pleased to offer a $30.00 AUD credit toward alterations with a local tailor of your choice.

 

To ensure a smooth process, please review the conditions below:

·       This alteration credit is available for made-to-order garments only.

·       The credit applies once per garment and is capped at $30.00 AUD.

·       You must submit proof of alteration (e.g., a receipt or invoice) within 30 days of receiving your order.

·       The receipt must include the date, description of the service, and the amount paid.

·       Credit will be issued as a refund or store credit, based on your preference.

·       Alterations must be completed by a certified or professional tailoring service.

 

Exclusions

The alteration credit does not apply in the following cases:

·       Garments that have been worn or damaged after delivery.

·       Alterations made for style changes unrelated to fit.

 

How to Claim Your Alteration Credit

1.       Email our Customer Care team at hello@si-sa-store.com with the subject line: Alteration Credit Request.

2.       Include your order number, a description of the required alteration, and a copy of the receipt from your professional alteration service.

3.       Once approved, your refund or store credit will be processed within 5 – 7 business days.

 

Made-to-Order Returns

The considered nature of our made-to-order production process means that returns and cancellations for these garments are only accepted in specific circumstances. 

 

SISA does not offer Made-to-Order refunds, returns or cancellations for:

·       Change of mind 

·       Wrong sizing or inaccurate measurements if provided by the client

·       Items damaged when wearing

 

SISA does offer refunds and replacements for:

·       Faulty items

 

In the rare case that a garment is deemed faulty, we will gladly offer you a refund or immediately re-make your garment.  The standard production time frame applies for order replacements.  Please contact our Customer Care team hello@si-sa-store.com within 14 days of receiving your order to request a faulty return.  SISA will provide you with a prepaid postage slip for you to print and attach to your parcel (please reuse the original packaging where possible).  Faulty returns must be shipped within 7 days of authorisation and garments must be in original condition with tags attached.